The Account Manager is responsible for the daily supervision of your income property.  The manager oversees everything from the marketing of a vacant unit, negotiating leases and collecting rent, to maintenance.  As your agent and advisor, the Account Manager will suggest strategic financial and maintenance goals, such as rent rate increases and property improvements.  Additionally, he will schedule routine service, negotiate contracts, solicit bids and handle requests from the tenants.  Your Account Manager is available twenty-four hours a day to respond to emergencies and answer your questions.  

The property manager periodically inspects your property to identify safety hazards and needed repairs.  The manager monitors the performance of the property vendors and investigates and resolves complaints.  The manager is available, on a full time basis, to show vacant units to prospective residents and explain the occupancy terms.  The manager works closely with tenants enforcing rules and lease restrictions, as well as posting collection notices.

The Credit / Collection Associate performs a variety of administrative and clerical tasks to assist the Account Manager in maintaining the smooth and efficient management of your rental property.  The Credit Associate thoroughly screens rental applicants.  The Associate is responsible for creating rental agreements and other legal documents.  The Collection Associate handles the preparing of Three Day Notices, Final Accounting letter and facilitates the administrative functions for all assigned collection accounts.

The Accounting Supervisor presides over each property's financial records.  The staff prepares and mails your monthly rental income statements.  The Accounting Supervisor maintains your property's bank account and is able to pay all properly related bills from the account.  The Accounting staff prepares and sends each tenant a monthly statement and regularly assesses all payments and charges.

There are two receptionists available to greet visitors and to answer telephones.  The receptionists are able to schedule and confirm appointments to see vacant units immediately.  They are in constant contact with the manager who shows vacant property.  Prospective residents can receive detailed information on each vacant rental.  Receptionists take property service requests and coordinate with the Account Manager to have all needed repairs completed in a timely manner.